Job Description

Job Description

Reporting to the Showroom Supervisor, the Usher will be required to:

• Greet and engage with guests before, during and after the show.
• Check and scan tickets.
• Welcome guests and direct them to their seating location.
• Monitor each seating section to ensure our guests have an excellent experience.
• Provide excellent customer service.
• Watch stations throughout the show to monitor guest behavior including taking pictures, recording or disrupting those around them.
• Handle guest complaints and escalate as needed.
• Be knowledgeable of theater layout and show times.
• Visually sweep the theater at the end of the shows for lost and found items.
• Be aware of and enforce appropriate house rules.
• Monitor door and guest entry and exit.
• Remain at assigned post throughout the show/event unless taking an assigned break.
• Maintain a good understanding of evacuation procedures and be able to assist guests in an emergency evacuation situation.

Qualifications

Job Experience / Education:

• Must have a high school diploma or equivalent.
• Minimum of one year of showroom theater experience preferred.
• Minimum of one year of customer service-related experience preferred.
• Candidates must be a minimum of 21 years or older.

Knowledge, Skills and Abilities:

• Must have a professional appearance and demeanor.
• Must have good conflict resolution skills.
• Must have excellent attention to detail.
• Must have excellent verbal communication skills.
• Must be able to function in a stressful environment.
• Must be a highly motivated self-starter and a hard worker.
• Must have the ability to multitask.
• Must possess excellent problem-solving skills.
• Must be able to stand for extended periods of time
• Must be able to work a flexible schedule (evenings, weekends

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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